About four years ago, My Brother’s Wife introduced Me to what rapidly became one of My favorite places to eat. The Uni Deli, inside the United Noodles Grocery store. In the time since, They have had a small, but reasonably consistent menu. Tonkatsu/Tonkotsu Ramen being the gem of the line-up. The afore stated bowl of deliciousness has, without question, been the single best bowl of soup in the Twin Cities for years now. I have told dozens of people to head that way, with statements such as “It’s just amazing,” “You won’t be disapointed,” or “simply the best” ringing in their ears. Nearly everyone has agreed with My assessment. My sister-in-law has sent even more people that way, as she has been shopping at the grocery store aspect of the place her whole life. This past winter, a group of us made a weekly ritual of tonkatsufying ourselves, but no longer.
This year, particularly the last four months, things have changed DRAMATICALLY! The Uni Deli seems to have lost focus. In early May, I went there three days in a row, taste buds anticipating the wonderful thick tonkatsu stock flowing in to My belly. However, I was thwarted each time. Monday has become experimental day, okay, that’s fine, You’ve got to test new ground. Their label for this has been “4 unique ramen varieties every monday.” Which is a lie, since one and often two of the offerings aren’t even ramen. Soba, udon and other things are fine and dandy, but don’t lie about what You’re offering! Saturdays lately have been their “Asian Grill” experimental day. Again, I’ve no isue with testing different things and seeing how customers respond, but how many days a week are You going to stop offering that which got You where You are? Keep the experimental stuff to one day a week, or less. Try once every other week!!!
I have gone over all My receipts from January 1st of this year, up til now. I have gone there and ordered food 37 times this year, nearly every time with friends, often their first encounter with said deli. There is only one thing I want! TONKOTSU RAMEN!!! In the realm of ranking food, it has been a consistent 9/10. There is nothing else on the menu which ranks better than 6/10, that is an honest truth.. In those 37 visits I had tonkatsu 28 times. Sometimes trying other things to remind Myself why I don’t get them more often, other times because their experimental days mean they simply do not offer the regular menu. Sadly, I can also tell You that in the same time period, I have gone there EIGHT TIMES, only to find them closing early, thus getting NOTHING AT ALL. I know sometimes there are technical difficulties, such as the record rains this year made a hole in the roof, or electrical issues preventing people from swiping their debit/credit cards. By all means, close shop and fix the roof, I won’t complain, but when the electro payment is not working, don’t close like You did. We were there as a group of six people, perfectly happy to go find an atm and pay in cash. We watched 50% of the people entering the grocery store, turn around and leave without getting anything, because they came for the Uni Deli. Clearly, somebody cares nothing for their customers, even those who drum up more business for You…
Which brings Me to another failing that the Uni Deli has undergone recently. The prices went up by $1 per bowl of soup, PLUS if You want it spicy, it is now an extra 50 cents. They use to put plenty of chili oil on top, but now that You have to pay for it, they give You half as much. On top of that, the quality of the food has gone down. I’ve had different noodles, bland tasting broth and 45 minute waits in the last couple months. I AM OKAY PAYING MORE TO KEEP THE QUALITY LEVEL WHERE IT IS, BUT PAYING MORE FOR A LESSER BOWL OF SOUP IS NOT ACCEPTABLE ! ! ! If You are going to skimp on the supplies, don’t raise the price. If You want to keep the same supply, but it’s costing You more, then raise the Price. Pick one, not both! The waiting would make sense if they didn’t have 6, 8, or more orders sitting on the counter, ready for customers, but not getting to customers. So it isn’t like the kitchen was that far behind.. More than once I have walked up and taken My food, without them calling the number on My receipt, wondering why they can’t just grab the microphone and call it out. It isn’t that hard to look at the order tickets and see which ones are the oldest and thus should be filled first is it? The lowest number is the top priority, right?
I do not like leaving negative reviews, particularly when it involves a place that I am, or in this case HAVE BEEN, a fan of, but You deserve it Uni Deli! Get Your act together and stop this two, or three day a week experimental crap! It is hurting Your reputation. I know all these hipsters have finally discovered You, but that is not a liscense to turn Your back on those who have poured thousands of dollars into Your register over the years. Keep the menu small and simple, You do not need to cater to everyone. You have a niche that until recently, only You did well. Now that You are sleeping at the wheel, others are under-cutting Your position. Now if You’ll excuse Me, I am going to have some Tonkatsu Ramen, at Fuji Ya(Someone named Michael has stepped up the game). Which is where I shall tell other people to go, unless You can stop Your madness and stick to what You’re actually good at. What a shame. .. …
I went back to the Uni Deli this past weekend. Having gone there so many times, I couldn’t actually stay away.. Unlike the last couple of times, the tonkotsu was up to par with what I’ve been use to getting from them. My brother ordered the shoyu ramen, which was a little different than in the past, but still a pretty average bowl of soup in My opinion. His wife ordered the black tonkatsu, which is on the regular menu now. It was about the same as the first time I had it there, but the times inbetween were far less flavorful. There was a distinct garlicy flavor that wasn’t so pronounced the last two times, they also salted it more, which was a good thing. Hopefully they don’t toy around with the regular tonkotsu recipe anymore!
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